What is the procedure for returning merchandise?
Lebo’s Shoe and Western Wear Return Policy
Custom-made or custom-designed merchandise is not returnable. All other merchandise, provided that it is not worn, used or damaged (other than in transit) and returned with any original packaging, may be returned for a refund within 30 days of purchase. The cost of shipping and handling is not refundable.
No refunds will be given for WORN merchandise.
1) Ship return in a safe container. If returning a pair of shoes do not use the shoe box as your primary shipping box. Affixing tape, postage, or and address label to this box will result in a minimum $10 fee.
2) Write invoice number on the outside of the shipping container.
3) Include a copy of the invoice with the reason for the return.
4) Returns will be processed within 2-5 days upon receipt.
5) Ship return to: Lebos Inc. Attention Returns, 2321 Crown Centre Dr, Charlotte, NC 28227 or return in person to one of our retail locations.
You should insure your merchandise for its full value when returning it to us. We advise returning your merchandise by the US Postal Service with a return receipt or by UPS so that you can track your package. Please keep your record of shipment until you have received your refund.
Further questions: [email protected]
Lebo’s Dancewear and Costume Return Policy
NO CREDIT OR REFUNDS ARE GIVEN ON COSTUMES, ACCESSORIES, HEADPIECES, HATS, CUT FABRIC, TRIMS, SPECIAL ORDERS, RECORDS, CASSETTES, CD’S, DVD’S or VIDEO TAPES.*
ALL OTHER RETURNS MUST BE RETURNED WITHIN 2 WEEKS AND INCLUDE ORIGINAL OR COPY OF INVOICE, REASON FOR RETURN AND APPROPRIATE RETURN POSTAGE AND ANY FEES OR UP CHARGES INCURRED BY CHECK, MONEY ORDER OR CREDIT CARD.
EXCHANGES for size must be made within two weeks of shipment. Instructions must be included in the package before exchange can be made. A fee of $5.00 per costume will be charged on all exchanges plus appropriate shipping charges per item as above. Please allow 8 weeks for exchanges. If possible, we will do better.
CANCELLATIONS OR CHANGES must be made within 10 days of order. Cancellations or changes may delay your order. There is a $5.00 per costume cancellation or exchange fee after 10 days. NO CANCELLATIONS AFTER 30 DAYS FROM ORDER/CONFIRMATION DATE
All costumes and dancewear corporate division sales must be returned to the corporate office at
2321 Crown Centre Dr, Charlotte, NC 28227